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HUMAN RESOURCES SOLUTIONS
Anniversary program for a major international brand-name clothing retailer:
The Situation:
As part of this retailer's culture there are certain values and practices that unite their employees. With
many thousands of associates there are three essential traits they have identified:
"We work hard!"
"We're valued!"
" We feel good about working here!"
The company wanted to identify and thank those people that play such a huge role in the success of the
company. They envisioned an ongoing Anniversary Program that could re-enforce their loyal employees'
efforts by recognizing them for their years of service.
The Challenge:
Create an ongoing program that could mine their employee database for anniversary dates and provide recognition awards at 1, 3, 5 years and beyond. The system will also need to be able to generate e-mails alerting the employee of the milestone and provide hyperlinks to a website for gift selection. After a selection is made from the site, the program will need to create a congratulatory certificate. Then bring the collateral and award together, package them for presentation and then accomplish the shipment. And get the solution in place within 45-60 days!
The Solution:
Working closely with the client, we executed a scope of work that captured their vision and aligned it with our wide range of fulfillment capabilities. We created an ordering site supported by their employee database. The site, which generates outbound e-mail and written communications with employees based upon their location, also generates a follow-up if there is no response. After the associate enters the site, they review their award options and select their preferred item. The process moves forward transparent to the intended recipient. Packaging is prepared, a certificate of award is printed and mounted into a plaque, the award is merged with the collateral and the shipment fulfilled.
The Results:
The client continues to recognize their employees for their role in the success of the company. During an average month, we fulfill approximately 8500 anniversaries!